Membership Terms and Conditions

 

We offer a number of membership packages that give you access to the following range of activities:

 

Gym Membership:
Access to the centre within our opening hours
Gym
Fitness Classes
Full gym induction
One2One Programme

 

Gym Off Peak Membership:
Access to the centre from 9am and to be out by 5pm Monday-Fridays
Access available anytime at the weekends
Gym
Fitness Classes
Full gym induction
One2One Programme

 

Gym Senior Membership (60+):
Access to the centre within our opening hours
Gym
Fitness Classes
Full gym induction
One2One Programme

 

Corporate Membership (20% discount):
Selected Business apply
Access to the centre within our opening hours
Gym
Fitness Classes
Full gym induction
One2One Programme

 

Student Membership:
Access to the centre within our opening hours
Gym
Fitness Classes
Full gym induction
One2One Programme

 

Family Membership:
Max 2 Adults and 3 juniors (under 15years)
Adults have full use of the following
Gym
Fitness Classes
Full gym induction
One to One Programme

 

Type of contract

There are 2 types of package available:

3 – Month membership commitment
12 – Month membership commitment

 

Joining Fees

Joining Fees are payable on monthly memberships and are the same rate as one full month.

All Monthly Members must each pay a joining fee, each time they join or rejoin.

 

Starting Fee Payments

There is a pro rata fee payable on all direct debit membership packages.

All new or rejoining customers will pay a one off pro rata payment at reception at the time of joining.

 

Suspension of Membership

All Members can suspend their membership for a minimum of 2 whole months and a maximum of 4 months.

For those who have entered into a Direct Debit type membership this will not affect the amount of time left on the commitment.

All members will be charged £5 a month each month throughout the period of suspension.

If you have paid upfront for your membership £5 will still be charged and a month will be added onto the end of your membership.

To arrange a suspension please contact Customer Services at least 1 month before your next payment due date. This arrangement cannot be backdated.

To reinstate a suspended membership please contact Customer Services.

Full payment will be collected until the requested date of suspension.

If you have an unauthorised break in your direct debit payments you will be charged the total amount of all missed payments.

 

Direct Debit 3 month commitment Membership.

If you pay by direct debit you hold membership for each month that payments are made.

New members can cancel within 7 days of joining. See a member of staff for details.

Payments must be made a month in advance.

No matter which day of the month you join you must pay a pro rata payment in advance by cash or credit/debit card. Your second payment will be taken from your account the on 1st of the following month.

If we do not receive your direct debit on the first request we will reapply to your bank without notifying you. If we do not receive payment on the second request, your membership will be cancelled automatically and be sent to CRS a debt collecting agency.

The Direct Debit Payment Amount is due from you to us. You are obligated to make the Minimum No. Of Direct Debit Payments stated with the first one being paid on the 1st Direct Debit Payment Date and then every month thereafter. You are obligated to make every Direct Debit Payment regardless of non-attendance, except where the cancellation terms set out overleaf are met.

If you fail to pay any monies due under this agreement or if any Direct Debit is returned unpaid or any cheque is returned unpaid or if any other form of payment is not honored for whatever reason, you shall pay us on demand an administration fee of £20 (which we require to cover our costs of seeking to pursue such payment from you).

The Portland Centre may choose to change the monthly membership rates at any time and you will be given written notice of any change.

Monthly advance/starting fee payments are non-refundable.

 

Direct Debits 12 month commitment Membership

Your membership is for an initial fixed period of 12 months and will begin on the day you pay the initial fee.

Your initial fee includes your first month’s payment after which you are committing to 11 further monthly payments.

Monthly payments will continue to be taken after the 12-month period unless you cancel your membership.

You may cancel your membership at any time after the initial 12-month period upon you providing 1 months’ notice to Customer Services

If you fail to maintain your payments in accordance with this Agreement We reserve the right to cancel or suspend your membership and take any action available to us to recover any outstanding amounts.

If you fail to pay any amount due under this agreement for a period of more than thirty days, then we may pass the debt to a third party company for collection. The reasonable and direct costs incurred in employing the third party company will be borne by you including costs in tracing you if you have changed address without telling us.

You will be bound to and act in accordance with the conditions of the Membership Agreement throughout Your membership.

 

Changing your membership

Three Month Contract members may upgrade or downgrade their membership after the minimum 3 month commitment has been completed.
12 Month commitment Members may choice to upgrade or downgrade there membership at any time.

 

Cancellation of 3 Month commitment Membership

New members have a cooling off period where they can cancel within 7 days of joining. See a member of staff for details.

Direct debit collections will continue to be taken until you instruct Customer Services to cancel your monthly membership.

3 Monthly Membership members can cancel after the minimum 3 month period has been completed. To cancel your monthly membership please contact Customer Services a minimum of 1 full calendar months’ notice is required before your next direct debit due date.

It is the member’s responsibility to make sure that cancellation is placed with both Customer Services and that there direct debit is cancelled through their bank or building society also in order to guarantee membership cancellation.

Customer Services can be contacted Mon-Fri 9:00am to 5:00pm on 0871 977 0005.

Customer Services,
Harlands Group,
2nd Floor,
9-17 Perrymount Road,
Haywards Heath,
West Sussex,
RH16 3TW

Or by Email to: c.service@harlandsgroup.co.uk

 

Cancellation of 12 month commitment Membership and Annual Memberships

New members can cancel within 7 days of joining. See a member of staff for details.

Members experiencing permanent medical incapacity affecting their ability to utilise the facilities will be eligible to cancel their membership. Proof of permanent medical incapacity will be required.

Members experiencing redundancy will be eligible to cancel their membership. Proof of redundancy will be required.

We may assign the benefit of this agreement and our rights there under to a third party on notice to you. Your rights under this agreement will not be prejudiced. You may transfer your membership to another person provided that such person signs an agreement with us and accepts the balance of any remaining Minimum No. of Direct Debit payments.

Monthly Direct Debit payments will continue to be taken after the 12-month period unless you instruct membership services to cancel your membership. 1 month notice must be given in order to cancel to Membership Services prior to the 12th month of your membership term lapsing.

Customer Services can be contacted Mon-Fri 9:00am to 5:00pm on 0871 977 0005

Customer Services,
Harlands Group,
2nd Floor,
9-17 Perrymount Road,
Haywards Heath,
West Sussex,
RH16 3TW

Or by Email to: c.service@harlandsgroup.co.uk

 

Our Right to Cancel

We can suspend or cancel your membership immediately if:

You commit a serious or repeated breach of this Agreement or the Terms and Conditions of membership and, if that breach is capable of being remedied, it is not remedied within 7 days.

In Our reasonable opinion your behaviour is likely to endanger yourself, other members, their guests, or staff, or adversely affect the Centre or Our reputation

If any amounts you owe us remain unpaid 30 days after the due date or

If you provide us with details you know to be false when applying for membership and those details reasonably affected our decisions to grant you membership

If we cancel your membership you will be liable for all payments due up to the date of cancellation.

We reserve the right to refuse you access to the Centre if in our reasonable opinion access should not be granted. Our decision will be final in such a situation.

 

General

Non-attendance to sessions booked whilst a member of The Portland Centre will be eligible to comply with the session cancellation policy. Non-adherence to this policy may result in the removal of booking privileges.

Members who continually forget their card (3 strike policy) will be refused entry and will have to pay the current normal rate for activity.

All members are expected to adhere to Centre regulations including Centre gym etiquette as our safe exercise policy.

Members who do not adhere to Centre regulations may be refused access to facilities.

Facilities may be withdrawn from time to time for repairs, refurbishment, tournaments, special events or closure. Where possible 2 weeks’ notice of any disruption to the regular programme will be advertised. Access to a similar activity can generally be made at another of the listed facilities.

Opening times of all facilities will be closed over Bank Holiday periods. Generally a facility will be open except for Christmas Day, Boxing Day and New Year’s Day.

Some activities are a single sex session. These activities are programmed so that the activity can be accessed by anyone at another facility.

Sessions and facilities are subject to change without prior notification and may also be subject to cancellation should the session or facility be deemed no longer viable.

If a member books onto a session then fails to show, after three occurrences of non-attendance, withdrawal of booking privileges will be enforced for a period of 3 months.

Cancellations due to facility withdrawals/closures will not be permitted where alternatives are available.

 

One2One Programme

This programme is available free of charge to all NEW or REJOIN members.

Customers receive 1 individual appointment with a Fitness Advisor. (Customers can book Re-programme sessions with their Fitness Advisor for free). These are individual one-on-one sessions, which last for 30 minutes.

All information was correct on going to print January 2015.