Membership Terms and Conditions

MEMBERSHIP TERMS AND CONDITIONS

We offer a number of membership packages that give you access to the following range of activities:

Peak Membership:
Access to the centre within our opening hours
Gym
Fitness Classes
Swimming pool
Full gym induction
One2One Programme

Off Peak Membership
Access to the centre from 9am- 5pm Monday-Fridays
Anytime at the weekends
Gym
Fitness Classes
Swimming pool
Full gym induction
One2One Programme

Senior Membership (60+)
Access to the centre within our opening hours
Gym
Fitness Classes
Swimming pool
Full gym induction
One2One Programme

Concession Membership:
Access to the centre within our opening hours
Gym
Fitness Classes
Swimming pool
Full gym induction
One2One Programme

Student Membership
Access to the centre within our opening hours
Gym
Fitness Classes
Swimming pool
Full gym induction
One2One Programme

Junior Membership (8-15yrs)
Use of Easy line equipment & cardio gym
Induction
Swim during general swim
One2one programme

Junior swim only
(5-15years)
Swim during the general swim sessions

Swim only
Swim during public sessions
Aqua Aerobic classes

Type of contract

There are 2 types of package available:

  • Flexi monthly membership
  • Monthly membership – 12 month commitment

Starting Fee Payments

There is a pro-rata fee payable on all direct debit membership packages.

All new or rejoining customers will pay a one off pro-rata payment at reception at the time of joining.

Joining Fees

Joining Fees are payable on Flexi monthly memberships and cost £20.00.

All Flexi Members must pay a joining fee, each time they join or rejoin.

Corporate Membership available
on our Peak & off Peak memberships.
A minimum 5 employees needed – please speak to a member of the reception team to set this up.

Suspension of Membership
All Members can suspend their membership for a minimum of 1 whole month up to a maximum of 6 months.

All Members paying by direct debit will be charged £5 per month throughout the period of suspension.
For up front members £5 per each suspended month is payable at reception

To arrange a suspension please contact Harlands on 0144 4449156 at least 1 month before your next payment due date. This arrangement cannot be backdated.

To reinstate a suspended membership please contact Harlands on 0144 4449156

Full payment will be collected until the requested date of suspension.

If you have an unauthorised break in your direct debit payments you will be charged an admin fee by Harlands.

Direct Debits

If you pay by direct debit you will hold a membership for each month that payments are made.

If you have signed up on a 12 month membership you will be committed to a 12 month contract

Payments must be made a month in advance.

No matter which day of the month you join you must pay a pro rota payment in advance by cash or credit/debit card. Your second payment will be taken from your account the on 1st of the following month.

Default direct debit collection dates are set on the 1st every month.

If we do not receive your direct debit on the first request we will reapply to your bank without notifying you. If we do not receive payment on the second request, your membership will be cancelled automatically.

The Direct Debit Payment Amount is due from you to us. You are obligated to make the “Minimum No. Of Direct Debit Payments” stated with the first one being paid on the 1st Direct Debit Payment Date and then every month thereafter. You are obligated to make every Direct Debit Payment regardless of non-attendance, except where the cancellation terms set out overleaf are met.

If you fail to pay any monies due under this agreement or if any Direct Debit is returned unpaid or any cheque is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay us on demand an administration fee of £20 (which we require to cover our costs of seeking to pursue such payment from you).

If you fail to maintain your payments in accordance with this Agreement We reserve the right to cancel or suspend your membership and take any action available to us to recover any outstanding amounts.

If you fail to pay any amount owed under the direct debit agreement for a period of more than thirty days, then we may pass the debt to a third party company for collection. The reasonable and direct costs incurred in employing the third party company will be borne by you including costs in tracing you if you have changed address without telling us.

The Portland Centre may choose to change the monthly membership rates at any time and you will be given written notice of any change.

Monthly advance/starting fee payments are non refundable. Unless cancelled within the 7 day cooling period.

Changing your membership

All members may upgrade their membership at any time.
Downgrades can only be made after the minimum term has been completed.
This can be done after the first direct debit payment has been made.

Cancellation

New members have a cooling off period where they can cancel within 7 days of joining. See a member of staff for details.

Members experiencing permanent medical incapacity affecting their ability to utilise the facilities will be eligible to cancel their membership. Proof of permanent medical incapacity will be required.

Members experiencing redundancy will be eligible to cancel their membership. Proof of redundancy will be required.

Members that move out of the Nottinghamshire area may cancel with 1 month notice, proof of their forwarding address must be shown.

Direct debit collections will continue to be taken until you instruct Portland to cancel your monthly membership.

FLEXI members can cancel at any time PROVIDING 30 DAYS NOTICE
12 month contracts can cancel after the minimum 12 month direct debits have been taken.
To cancel your monthly membership please contact Portland a minimum of 1 full calendar months’ notice is required before your next direct debit due date.

It is the member’s responsibility to make sure that cancellation is placed with Portland once this has been confirmed then please ensure the direct debit is cancelled through their bank.

Portland can be contacted
Mon- Fri 7:00am to 9:00pm on 0115 8599968

Or by Email to:

info@theportlandcentre.co.uk

Our Right to Cancel

We can suspend or cancel your membership immediately if:

You commit a serious or repeated breach of this Agreement or the Terms and Conditions of membership and, if that breach is capable of being remedied, it is not remedied within 7 days.

In Our reasonable opinion your behaviour is likely to endanger yourself, other members, their guests, or staff, or adversely affect the Centre or Our reputation

If any amounts you owe us remain unpaid 30 days after the due date or

If you provide us with details you know to be false when applying for membership and those details reasonably affected our decisions to grant you membership

If we cancel your membership you will be liable for all payments due up to the date of cancellation or end of the contract.

We reserve the right to refuse you access to the Centre if in our reasonable opinion access should not be granted. Our decision will be final in such a situation.

General

Non-attendance to sessions booked whilst a member of The Portland Centre will follow a 3 strike rule.
After 3 strikes have been given this will result in the removal of booking privileges for 1 week.

Members will have to pay £3 for a new membership card.

All members are expected to adhere to centre regulations including centre gym etiquette and our safe exercise policy.

Members who do not adhere to centre regulations may be refused access to facilities.

Where possible 2 weeks notice of any disruption to the regular programme will be advertised

The facilities will be closed Christmas Day, Boxing Day, New Years Day and Bank Holidays.

All children must complete an induction before using the gym which the parent or guardian must be present for.

Children Aged 14 and 15 can use both cardio gym and Easy Line equipment without the presence of a parent or guardian as long as the parent is happy for this and has signed to take full responsibility for the child.

Children aged 8-13years can only use the cardio equipment and the Easy Line equipment and a parent must be present in the building at all times.

Sessions and facilities are subject to change without prior notification and may also be subject to cancellation should the session or facility be deemed no longer viable.

If a member books onto a session then fails to show, after three occurrences of non-attendance, withdrawal of booking privileges will be enforced for a period of 3 months.

One2One Programmes

121 programs are available free of charge to all members.
customers can then re-book for a review of their one2one programme, these are individual one-on-one sessions, which last for 30 minutes.

All information was correct at the time of printing January 2020